Frequently Asked Questions (FAQs)
About Downriver Credit Union
Our Routing Number is 272479715 Applying for membership is as simple as opening a Prime Share Savings Account with a minimum deposit of $5.00. This account is the starting point for enjoying all the other benefits of being a member of DownriverCU. We have Member Services Representatives available at each office location who would be happy to help you get this started. Our members have access to over 30,000 ATMs and 5,000+ shared branches across the United States using the CO-OP Financial Services network. This means that you have more direct, surcharge-free* access to your money than most traditional bank customers do! Please visit the Co-Op website to search for an ATM or Co-Op branch location nearest you. The fax number for each of our office locations are as follows: Click here to view detailed office information and locations. Downriver Credit Union has three office locations: Ecorse (4320 W. Jefferson), Southgate (15261 Trenton Rd.), and Woodhaven (18707 West Rd.). Our office hours are: Monday through Thursday, 9:00 AM to 5:00 PM and Friday, 9:00 AM to 6:00 PM. Drive-Thru Only hours on Saturday, 9:00 AM to 1:00 PM. Please click here to view our locations and hours.
As a federally-chartered Credit Union, our field-of-membership includes anyone who lives, works, worships or attends school in Wayne or Monroe Counties. Click here for more information about why you should join!
Checking and Savings Questions
Contact a Member Services Representative at 313-386-2200, Option 4, during normal business hours to report any lost or stolen checks.
Yes, we can set up your account to overdraft from any of your available savings account balances or from a line of credit loan. Visit one of our office locations or give us a call at 313-386-2200, Option 4, and one of our Member Services Representatives would be happy to help.
Your money is insured by the National Credit Union Administration (NCUA), an independent agency of the United States Government. Your savings is federally insured up to $250,000 and backed by the full faith and credit of the United States Government.
Additional information regarding NCUA insurance can be found at MyCreditUnion.gov.
Yes. At DownriverCU, we keep it simple. We offer just one business banking package, which includes our Simple Business Savings and our Simple Business Checking, making DownriverCU an easy choice to meet the growing needs of your business. To find out more details, including what is needed to open an account, please visit our Simple Business Banking page.
Yes, we have a partnership with Landis Wealth Management to provide investment services to our members.
Whatever you want to accomplish in life, the best place to start is with a financial plan. Making appropriate financial decisions based on your current and future goals is our priority. Depending on your life’s goals — whether saving for college, nearing retirement, or getting ready to start a family — we can help you plan for all of life’s moments. We can even help you plan for those unexpected emergencies.
You can request an appointment to meet with a Financial Advisor right in our office by visiting the Financial Planning page on our website.
We want to encourage our members to save money, therefore, we offer the following savings accounts:
- Prime Shares - This account is the basis for establishing your membership and enjoying all the other benefits Downriver CU has to offer.
- Youth Savings - If you want your chid to be on the path to financial success, you can get them started early by opening a Youth Savings Account.
- Special Savings - Whatever you may be saving for, this special account will keep you focused on your goal by separating the money you save from your other accounts.
- Christmas Club - A great way to save for your holiday purchases. Funds and earnings are made available on November 1st, just in time for the Christmas shopping season!
- High-Yield Savings - Allows you to earn a higher rate and still enjoy complete liquidity and access to your funds at all times.
Just click on the name of the account above that you are interested in to learn more about each individual type of account. We also offer Certificates of Deposit for those who want to earn a higher rate and plan to leave it for terms from 6 to 60 months. For our current rates on both Savings and Certificates, please review our Rates Page.
Yes, but it would be determined on a case-by-case basis. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. The first $225.00 of your deposits, however, may be available immediately. If we are not going to make all of the funds from your deposit available immediately, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. Actions taken to put holds on checks are governed by our Funds Availability Policy which only applies to the availability of funds in “transaction accounts” subject to Regulation CC. Generally, transaction accounts are accounts that do not limit the number or types of withdrawals or transfers that may be made from the account such as your checking account. The credit union reserves the right to delay the availability of funds deposited to accounts not governed by Regulation CC for periods longer than those disclosed in this policy.
Click here to review our Funds Availabilty Policy.
Loan and Credit Questions
We offer a loan for almost every need that you may have! For more information about any of the loans that we offer, please click on the link below for the type of loan you may be interested in:
- Auto Loan
- Mortgage Loan
- Home Equity Loan
- Home Equity Line of Credit
- Signature Loan
- MyMoney Loan
- Holiday Loan
- Student Loan
- Business Loans
Our rates may be viewed by visiting our current Rates Page. If you have questions, or would like to apply for a loan, please contact a Member Services Representative at 313-386-2200, Option 4, during regular business hours, or get started today by using our Online Loan Application.
No, you do not have to be a member to begin the application process but you must open an account prior to final approval and disbursement of loan proceeds.
There are a variety of simple methods in which to make a payment on your loan.
- Virtual Branch Online Banking (Click here to learn more or to watch a video tutorial)
- DownriverCU Mobile (Click here to learn more or to watch a video tutorial)
- Use our Audio Teller Telephone Banking system at 313-386-2620 or 800-386-2621
- Click on "Make a Loan Payment" on the home page of our website for our DownriverCU Simple Payment System
- Call a Member Services Representative at 313-386-2200, Option 4
No. The credit bureau does not allow us to give out copies of the report. You can request a free copy of your credit report by visiting AnnualCreditReport.com or click here to learn more about Credit Sense, a free service offered through our Online Banking and Downriver CU Mobile App. Credit Sense is designed to help you understand your current credit score, access your full credit report, receive credit monitoring alerts, and learn how you can improve your report and your score!
Yes, we do offer a variety of Mortgages and Home Loans.
For Home Equity Loans and Lines of Credit, please call a mortgage specialist at 313-386-2200 x1137.
For Residential Home Mortgage Loans, visit our Mortgages Page, or call 800-353-4449, to connect with the Mortgage Center.
Yes, we do offer a variety of loans for our business members. You can visit our Business Loans page or contact our business lending department at 313-386-2200 x1202.
There are a variety of ways to apply for a loan at Downriver CU!
You can apply for most loans right over the telephone by calling 313-386-2200, Option 4; apply in-person at any of our office locations; or online using our Online Loan Application.
For Residential Home Mortgage Loans, you can apply directly using the online Mortgage Center application or by calling 800-353-4449.
Because the federal government requires that each of the three national credit-reporting agencies—Experian, Equifax, and TransUnion—gives you a free credit report every year, consider staggering the receipt of each of your credit reports. That way, you'll get a continuous picture of how your credit picture looks. You’ll also be able to clean up errors as you find them (because errors can drag down a credit score) and you'll also keep an eye on identity theft.
To get a free copy of your credit report, visit AnnualCreditReport.com.
Another great way to stay on top of your credit on a regular basis is by using Downriver CU's Credit Sense, a free service offered through our Online Banking and Downriver CU Mobile App. Credit Sense is designed to help you understand your current credit score, access your full credit report, receive credit monitoring alerts, and learn how you can improve your report and your score!
Click here to learn more about Credit Sense,
A Signature Loan is a loan without material collateral (such as a car or home). The maximum amount you can borrow may be limited without any collateral, but you can use this loan for just about any purpose. You can apply using our Online Application, or by calling one of our Member Services Representatives at 313-386-2200, Option 4.
The federal government requires that each of the three national credit-reporting agencies—Experian, Equifax, and TransUnion—gives you a free credit report every year. You can request a free copy of your credit report by visiting AnnualCreditReport.com.
According to the Federal Trade Commission, the only authorized online source is at annualcreditreport.com. Consumers should be aware that there are many sites out there that claim to offer “free” credit reports but often charge you for another product if you accept the report.
To request your credit report by phone, call (877) 322–8228. To request your credit report by mail, write to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281. Do not contact the individual credit-reporting agencies.
Click here to learn more about Credit Sense, a free service offered through our Online Banking and Downriver CU Mobile App. Credit Sense is designed to help you understand your current credit score, access your full credit report, receive credit monitoring alerts, and learn how you can improve your report and your score!
Online and Mobile Banking Questions
Visit any page of our website and follow these instructions:
- Find the "Online Banking" portal (just below the menu bar on the left hand side of the screen)
- Enter your Login ID in the space provided (this would have been chosen by you when you signed up)
- Click "Login"
If you would like to sign up for our Online Banking, click the "Enroll Now" link on any page of our website to get started!
For any problems logging in or enrolling for the first time, please contact a Member Services Representative at 313-386-2200, Option 4, during regular business hours.
If you are a current member, you can use the "Enroll Now" link which is located in the Online Banking section on each page of our website. If you are not a current member, please contact a Member Services Representative who would be happy to get you started!
Yes, our Downriver Credit Union mobile app can be downloaded directly to your Apple or Android device.
(Click here to learn more or to watch a video tutorial on our DownriverCU Mobile App)
We provide a full range of online services that allow you to control your accounts, pay your bills, and manage your credit, right from your computer or smartphone! Click on the links below to learn more about each of these services:
- Virtual Branch Online Banking
- Downriver CU Mobile with Remote Deposit
- Downriver CU Mobile "My Cards"
- Digital Wallet
- Credit Sense
- Audio Teller Telephone Banking
If you have further questions, please contact a Member Services Representative at 313-386-2200, Option 4, during regular business hours.
ATM and Debit Card Questions
During normal business hours, you may contact a Member Services Representative at 313-386-2200 Option 4. Outside of regular business hours, please call 800-472-3272.
The terms "debit card" and "check card" mean the same thing. A debit card withdraws money from your checking account as a check does; therefore, it debits your account. It can also withdraw money from your savings account, if you have it set up that way when you ask for a card. It can be used to make purchases at any retail establishment that displays the VISA logo.
There is a $1,500 limit per day for Point-of-Sale (POS) transactions and $500 limit per day for ATM withdrawals.
If you have questions regarding the limits on your account, please contact a Member Services Representative at 313-386-2200, Option 4, during regular business hours.
No, there is no charge to get an ATM/Debit Card at the time you open your account. There may be a charge if you request an "Instant Issue" Debit Card as a new or replacement card. Please review our Fee Schedule for a complete list of charges.
Yes, but there are some foreign countries are blocked for debit card use. Call a Member Services Representative before traveling or conducting a transaction in a foreign country.
A fee is charged only if members use an "Out-of-Network" ATM. Please review our Fee Schedule for a complete list of fees applicable to your account. To avoid paying a fee, our members have access to our extensive nation-wide network of over 30,000 ATMs and 5,000+ shared branches that are surcharge free!
Click here to search the Co-Op Network for an ATM or shared branch near you.
Certificate of Deposit Questions
A Certificate of Deposit (CD) is a savings certificate entitling the bearer to receive interest. A CD has a maturity date, a specified fixed interest rate, and can be issued in any denomination. When you open a CD, your money is on deposit for a specific time period. For agreeing to keep it on deposit for a specified time period, you earn more than you would in a regular savings account. If you cash it in before its maturity date, you pay a penalty.
Click here to learn more about a DownriverCU Share Certificate.
Interest rates on Certificates of Deposit (Share Certificates) vary and are based on the term of the certificate and on the opening balance of the certificate.
Click here to review our current rate sheet.
Yes, we have a partnership with Landis Wealth Management to provide investment services to our members.
Whatever you want to accomplish in life, the best place to start is with a financial plan. Making appropriate financial decisions based on your current and future goals is our priority. Depending on your life’s goals — whether saving for college, nearing retirement, or getting ready to start a family — we can help you plan for all of life’s moments. We can even help you plan for those unexpected emergencies.
You can request an appointment to meet with a Financial Advisor right in our office by visiting the Financial Planning page on our website.
General Member Services Questions
There are several ways in which you can change the address on your account.
- Online - using our Online Banking system.
- In-Person - by visiting a Member Services Representative at any of our office locations.
- By Mail - send a signed letter requesting an address change for specified accounts. Requests should be mailed to: Downriver Community FCU, 4320 W. Jefferson Ave., Ecorse, MI 48229
All requests must include a signature (except online) and the person requesting the change must be an owner on the account.
If your employer offers direct deposit, give the payroll department our credit union’s routing number, 272479715, and your account number. Please use the number off of your checks or your membership card (if provided at the time you opened the account). Do not use your member number as this is just a "base" number that does not include the full number of digits required for correct routing of your deposit.
You may also download our 3-Step Simple Switch Kit, which includes a "Request to Change Direct Deposit" form that can be provided to your HR department.
Yes, we do provide notary services at each of our office locations at no charge to our members.
Please be sure to bring proper identification when requesting notary services.
If you have questions about the identification you are planning to use, or if you'd like to confirm availability of a notary at the office location of your choice, please contact a Member Services Representative at 313-386-2200, Option 4.
Yes, you can request that your employer send specific amounts to different accounts that you may have. You may contact your payroll department or provide them the "Request to Change Direct Deposit" form which can be found in our 3-Step Simple Switch Kit.
Please be sure to provide our credit union’s routing number, 272479715, and your account number (use the number off of your checks or your membership card, if provided at the time you opened the account). Do not use your "member number" as this is just a "base" number that does not include the full number of digits required for correct routing of your deposit.
The easiest way to change an address on your account is through our Online Banking system. Once you have signed in, you can go to the "Personal Information" option found in the drop-down menu under your name at the top right-hand side of the page. It's as simple as entering your new address and clicking on "OK".
Another option to make an address change is to visit one of our office locations to speak to a Member Services Representative.
If you have any questions, please contact our Member Services Representative at 313-386-2200, Option 4.
Please visit a Member Services Representative at any office location to add or remove owners. All owners must be present to add an additional owner to an account. An existing owner may not request the removal of any other owner from an account, but an existing owner may remove themselves from an account.
General Product Questions
Safe Deposit Boxes are only available at our Southgate office (15261 Trenton Rd.). Please contact a Member Services Representative at 313-386-2200, Option 4, to find out what sizes are currently available. For pricing information, please review our Fee Schedule.
Yes, Money Orders are available to our members for a small fee. Please review our Fee Schedule for complete list of charges. We do not offer travelers checks.
Yes, we do offer free bill pay service through our Online Banking or Mobile Banking services.
If you would like to speak to a Member Services Representative regarding our bill payment service, please call 313-386-2200, Option 4.
Yes, we have a partnership with Landis Wealth Management to provide investment services to our members.
Whatever you want to accomplish in life, the best place to start is with a financial plan. Making appropriate financial decisions based on your current and future goals is our priority. Depending on your life’s goals — whether saving for college, nearing retirement, or getting ready to start a family — we can help you plan for all of life’s moments. We can even help you plan for those unexpected emergencies.
You can request an appointment to meet with a Financial Advisor right in our office by visiting the Financial Planning page on our website.
Yes, we do offer both incoming and outgoing wire transfer services for our members.
For Outgoing Wire Transfers: Please visit one of our office locations to begin the process or call 313-386-2200, Option 4 for any questions you may have.
For Incoming Wire Transfers: Please provide the sender with a copy of our Incoming Wire Transfer Instructions form.
Miscellaneous Questions
As of January 1, 2012, paper savings bonds are no longer sold at financial institutions. This action supports Treasury’s goal to increase the number of electronic transactions with citizens and businesses. Click here for details about purchasing savings bonds electronically.
For information on cashing savings bonds, please review the "Guide to Cashing Savings Bonds" at TreasuryDirect.gov.
Credit unions are non-profit and exist to help people, not to make a profit. As such, all earnings are returned to their members in the form of high-interest savings and low rate loans.
A volunteer board of directors, elected by the members, governs a credit union. With their vote, each member has a direct impact on the direction of the credit union. Also, "people helping people" is the credit union philosophy.
A credit union's goal is to serve all of their members equally and provide charitable contributions to their community. Credit unions are owned by their members. Each member gets one vote and an equal say in how the credit union is run.
No, we do not offer foreign currency exchange. A commercial bank or currency exchange company would be able to provide this type of service.
The DownriverCU Community Room (located in our Southgate office on 15261 Trenton Rd., just south of Eureka Rd.) is a state-of-the-art meeting facility that is available for use by local businesses, organizations, and community groups on a limited basis mainly during the credit union's regular business hours. The facility features approximately 1,200 square foot conference room space which can be used for business meetings, workshops, training sessions, networking events, online video-conferencing, and more!
Click here to learn more about the Community Room or to request a reservation
No. this is called "structuring." Federal law makes it a crime to break up transactions into smaller amounts for the purpose of evading the Currency Transaction Report (CTR) reporting requirements and this may lead to a required disclosure from the financial institution to the government. Structuring transactions to prevent a CTR from being reported can result in imprisonment for not more than five years and/or a fine of up to $250,000. If structuring involves more than $100,000 in a twelve month period or is performed while violating another law of the United States, the penalty is doubled.
For more information, please review our "Notice to Customers: A CTR Reference Guide" or visit www.fincen.gov.
Yes! Each year the Credit Union accepts applications from graduating High School Seniors for our Annual Scholarship Program. Specific details regarding the current program, including a Scholarship Application package, may be obtained by visiting our Scholarship Program page on our website.
Security Questions
If your wallet has been lost or stolen, take the following actions:
- Call the three major credit reporting agencies (Equifax: 1-800-525-6285, Experian: 1-888-397-3742 and Trans Union: 1-800-680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
- Notify the SSN national fraud hotline at 1-800-269-0271.
- Cancel your credit cards.
- File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.
- Please notify a DownriverCU Member Services Representative at 313-386-2200 Option 4.
If you feel you have been a victim of identity theft, contact the FTC’s Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338); or by mail: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or online.
Vishing is the telephone equivalent of phishing. Vishing is the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and fools the victim into thinking he or she will profit.
Please Note: DownriverCU will never use the telephone to request private information (i.e. social security numbers, date of birth, passwords, etc.) from our members. If you receive this type of call, please contact a Member Services Representative at 313-386-2200 Option 4.
Phishing is the act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a website where they are asked to update personal information, such as passwords and credit card, social security, and account numbers that the legitimate organization already has. The website, however, is bogus and set up only to steal the user’s information. Please Note: DownriverCU will never use email to request private information (i.e. social security numbers, date of birth, passwords, etc.) from our members. If you receive this type of email, please contact a Member Services Representative at 313-386-2200 Option 4.
